Default Outcomes
Outcomes are labels that are applied to an audit, based on the overall score. The labels are displayed to the auditor, reviewer/approver, and in the report header on the detail view of the audit in IntouchIntelligence.
The default outcomes that will apply to all checklists are:
- 0% to 49% = Fail
- 50% to 100% = Pass
If the default settings do not meet the needs of your organization, you can also set custom outcomes and apply them to specific checklists.
The default audit outcomes that are set at the organization level are ignored if custom outcomes are added to a specific checklist.
Custom Outcomes
To access the outcomes settings for your organization, navigate to IntouchCheck.
Click on Outcomes in the navigation menu.
Click on 'create' if you would like to add more outcomes, alternately you can thresholds of previously configured outcomes by clicking on the outcome.
For each possible outcome:
- Select the color that will represent that outcome by click on the colored circle next to the title.
- Indicate the title for that score range. E.g. Pass, Fail, Critical Fail, etc.
- Set the score ranges.
- Set the 'Treat As' setting for the score range. This is important when using Key Metric scoring with 'Critical Fail' settings enabled, or when using the conditional approvals setting.
To add more possible outcomes, click on + Add Another, and repeat steps 1-4.
When setting the score ranges on each outcome, be sure that your ranges do not overlap. For example, if one range ends at 50%, the next range cannot start at 50%.
You must also be sure there are no gaps in the score ranges. For example, if one range ends at 50%, you must have a range that starts at 51%.
You will not be able to save your changes if there are gaps or overlaps in score ranges.
Click on the gear icon in the top right corner to add translations for the default outcome titles.